Privacy policy

Last updated: 29 October 2026

Cokova (“we”, “us”, “our”) is a trading name of BAEK LTD, a company registered in England and Wales under company number 14080686, with its registered office at 17 Romney Road, New Malden, KT3 5NN, United Kingdom. BAEK LTD is the data controller responsible for your personal information.

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit or make a purchase from www.cokova.shop (the “Site”), and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Information you give us:

  • Contact details, such as your name, email address, phone number, billing address and shipping address
  • Order information, such as the products you buy, order history and payment confirmation
  • Account information, if you create an account, such as your login details and preferences
  • Communications, such as messages you send us by email, phone or through our contact form, and any reviews or feedback you submit

Information collected automatically:

  • Device and usage information, such as your IP address, browser type, device type, pages viewed, time spent on the Site and how you arrived at the Site
  • Cookies and similar technologies (see Section 6)

Payment information:
Payments are processed securely by Shopify Payments and other payment providers. We do not store your full card details on our systems.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders, including sending order confirmations and tracking information
  • Handle returns, refunds and exchanges
  • Respond to your questions and provide customer support
  • Manage your account, if you have one
  • Detect and prevent fraud and protect the security of the Site
  • Improve our Site, products and services
  • Send you marketing emails, but only where you have agreed to receive them
  • Comply with our legal and tax obligations

3. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract: to process your orders and provide the services you request
  • Legal obligation: to keep records for tax and accounting purposes
  • Legitimate interests: to prevent fraud, keep our Site secure and improve our services, where these interests are not overridden by your rights
  • Consent: to send marketing communications and to use non-essential cookies. You can withdraw your consent at any time.

4. Sharing Your Information

We do not sell your personal information. We share it only with trusted third parties who help us run our business, including:

  • Shopify, which hosts our store and processes orders
  • Payment providers, which process your payments securely
  • Delivery companies and suppliers, which fulfil and deliver your orders
  • Email and customer service providers, which help us communicate with you
  • Analytics and advertising providers, such as Google, where you have consented to the relevant cookies
  • Professional advisers and authorities, where required by law or to protect our legal rights

These parties may only use your information to provide services to us and must keep it secure.

5. International Transfers

Some of our service providers, including Shopify, may process your information outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

6. Cookies

We use cookies and similar technologies to make the Site work, remember your basket and preferences, understand how visitors use the Site and, with your consent, show relevant advertising. Essential cookies are needed for the Site to function. Non-essential cookies are only used if you accept them through our cookie banner. You can change your cookie settings at any time through the banner or your browser settings.

7. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this policy. Order and transaction records are generally kept for 6 years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe. Account information is kept until you ask us to close your account.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information
  • Ask us to restrict or object to how we use your information
  • Receive your information in a portable format
  • Withdraw your consent at any time, where we rely on consent
  • Opt out of marketing emails at any time by clicking “unsubscribe” or contacting us

To exercise any of these rights, contact us at support@cokova.shop. We will respond within one month.

9. Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure.

10. Children

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

12. Contact Us and Complaints

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

BAEK LTD (trading as Cokova)
17 Romney Road
New Malden
KT3 5NN
United Kingdom

Email: support@cokova.shop
Phone: +44 7848 449760

If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.