Shipping policy
Thank you for shopping with Cokova, a trading name of BAEK LTD.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with your tracking information, where available.
Estimated Delivery Times
- United Kingdom: 7–14 business days
- International Orders: 7–14 business days
Please note that delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, peak seasons, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed during checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information, where available.
Delays
Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors outside our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at support@cokova.shop. We will work with the shipping carrier to investigate the issue and help resolve it.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@cokova.shop
Phone: +44 7848 449760
BAEK LTD
17 Romney Road
New Malden
KT3 5NN
United Kingdom